Delivery + Shipping + Collection
Lovingly packaged and shipped to you!
Nationwide Deliveries
We aim to dispatch standard orders within two to three working days and within one for Tracked 24. *Orders placed after 3pm or during the weekend and UK bank holidays will be dispatched the next working day.
Our delivery estimates are calculated from the time of dispatch, rather than from the moment you place your order. As each product is carefully picked and packed by hand, these estimates can vary, particularly during busy times of the year.
* If your order is really urgent, please get in touch and let me know!
Please ensure your delivery address is correct, as we will not take responsibility for any lost or undelivered item(s) if the address is incorrect.
TRACKED 48*
£4.50 on orders below £55.00. Aims to dispatch usually within 2 working days. Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly. You get delivery notifications if you add your ee-mail or phone number on order. *Up to 2kg
TRACKED 24*
For £5.99 Aims to deliver the next day after dispatch, with full tracking from end to end.
UK Postcodes excluded from our Express & Free Delivery
The Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly including the following postcodes:
AB, BT, IM, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE
*Please note that shipping times may be impacted by events beyond our control.
Packaging:
Zen Soul Studio considers every function of the company as an opportunity to support and execute environmentally friendly methods and materials. This also includes minimal and ecological packaging. We only use 100% recycled packaging and packaging materials when shipping our products to you. See also our Sustainability + Ethics policies.
Collection Terms/ Pickup from our studio
If you have chosen to collect your order from our Studio, your order will be ready within one to two days. We will send you an e mail when the order is ready to pick up. Please agree pick up times with us first.
Select the ‘pickup’ option at the checkout and be sure to add your mobile number so we can let you know when your order is ready. The Zen Studio is located in Harpenden, Hertfordshire, You can find the studio using the postcode AL5 4NZ.
No refund given, if you do not pick-up. It is your responsability to pick up within 7 days. We make our products in small batches and can therefore not put aside stock.