Our Shipping Policy
Lovingly packaged and shipped to you!
Nationwide Deliveries
Please note that delivery times are estimated and are based on working days i.e. Monday-Friday (excluding bank holidays).
UK STANDARD DELIVERY
FREE UK standard delivery on all orders over £40 or £4.50 on orders under £40. Delivery usually within 3-5 working days or Up to 7 working days during Sale and Promotional Periods (Inc Dec for Christmas). Excluding the Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly – standard delivery charged at £8 (ex VAT).
UK EXPRESS
£5.99 Orders placed before 11am Monday to Thursday will arrive within 1-2 working days. We will always aim to deliver on the next working day before 5.30pm, however this is not guaranteed. Not including Saturday or Sunday. Orders placed before 11am on a Friday will arrive on the following Monday or Tuesday. Excluding Bank Holidays. Express delivery excludes The Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly – standard delivery charged at £8 (ex VAT) and will be delivered usually within 3-5 working days.
We aim to dispatch standard orders within two to three working days and within one for express. *Orders placed after 3pm or during the weekend and UK bank holidays will be dispatched the next working day.
UK Postcodes excluded from our Express & Free Delivery
The Highlands and Islands of Scotland, Northern Ireland, Isle of Man and Isles of Scilly including the following postcodes:
AB, BT, IM, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, TR21-25, ZE
*Please note that shipping times may be impacted by events beyond our control.
PLEASE NOTE: Parcelforce Delivery Terms
Parcelforce may at its discretion attempt to deliver the Consignment to an alternative address being either:
- a neighbouring address; or
- a local Post Office branch, where it can be collected during the next 16 days; and
If the Consignment is delivered to an alternative address, a customer contact card will be left at the specified address which has been completed with sufficient details to enable the Recipient to recover the Consignment; and
The Customer agrees that such delivery shall constitute delivery to the address specified as the delivery address on the Consignment.
Further information can be found on the Parcelforce website.
Packaging:
Zen + Soul Studio considers every function of the company as an opportunity to support and execute environmentally friendly methods and materials. This also includes minimal and ecological packaging. We only use 100% recycled packaging and packaging materials when shipping our products to you. See also our Sustainability + Ethics policies.
Collection Terms/ Pickup from our studio
If you have chosen to collect your order from our Studio, your order will be ready within one to two days
Select the ‘pickup’ option at the checkout and be sure to add your mobile number so we can let you know when your order is ready. The Zen Studio is located in Harpenden, Hertfordshire, You can find the studio using the postcode AL5 4NZ